National Merchandise does not capture and store any personal information about individuals who access this website, except where you give us your consent to receive marketing from Camp Bestival (Safe Festivals Group) or, by enquiring about or ordering any of National Merchandise's services on this website.

The personal information you give us at the point of ordering is used by National Merchandise for providing you information and updates regarding your order. 

In these latter cases, National Merchandise is the ‘data controller’ of this information and means that National Merchandise decides what your personal information is used for, and the ways in which it is processed. The legal basis on which National Merchandise processes your personal information is to enable the performance of a contract with you to supply the merchandise you order.

What information we collect Why How long do we keep this for
Your name To process your order, take payments, and for order related communications Your personal details are stored for 8 years from the date of the last transaction
Address information including telephone number To process your order, to take payments and for order related communications Your personal details are stored for 8 years from the date of the last transaction
Email Address To process your order and for order related communications Your personal details are stored for 8 years from the date of the last transaction


Third Party Sharing?

Your personal data is only shared with Camp Bestival (Safe Festivals Group Limited) when you subscribe and opt-in to recieve festival news, ticket offers and merchandise updates from Camp Bestival (Safe Festivals Group Limited) only. By ticking this box at checkout you give National Merchandise consent to share your personal data with  Camp Bestival (Safe Festivals Group Limited).

What is a Cookie and why do we need to use them?

Cookies are little data files which are sent to your browser from a website that you visit. They are stored on your computer’s hard drive.
Cookies allow us to automatically identify you so that we can identify the items you wish to purchase, and to identify where the order is to be delivered. When you Login or press ‘Add to Basket’ or on the item page your computer will automatically be issued with a Cookie.

We like most companies, use Google Analytics to track and compile reports on website activity, based on user activity. Google Analytics uses Cookies (which are small text files placed on your computer) to compile this information

Can I opt out of cookies? 

Yes. There are a number of options available. You can set your browser either to reject all cookies, to only allow “trusted” sites to set them, or to accept only those cookies from those websites which you are currently on.

However, please note – If you do delete or block all cookies, some features of our website, such as remembering your login details or allowing you to place an order, will not function as a result.

Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track your online activity once you leave our site.

National Merchandise sends cookies from this website in order to provide persistent session management and only monitors the IP addresses of visitors to assess which pages are the most popular. These IP addresses are not linked to any personal data so that visitors to our website remain anonymous.

Your rights and more information

If you have any questions about how we handle your personal information, or you wish to find out about your rights you can contact our IT Services If you raise a concern with National Merchandise about the way it has handled your personal information and you are dissatisfied with our response, you are entitled to lodge a concern with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO).